Returns & Refunds
At SAFRAX, we have one goal: provide our customers with total satisfaction every time.
Problem with your order?
Before placing an order through our website, we recommend that you carefully research the product you intend to purchase. We will assist you to deal with any issues when you get in touch with us.
If you are not happy with your purchase, then we would be happy for you to return the item within 30 days of the purchase date.
We have a 30 days Return Policy on all orders shipped. We offer returns on items that are unopened, unused and in original condition within 30 days of receiving the item(s)
- Shipping charges are non-refundable.
- We cannot accept returns for products that have been used or chemicals (due to federal regulations on hazardous materials).
How to Return a Product
Contact us with the reason for your return:
- by email : email@example.com
- by whatsapp: +1.302.404.0388
- An address for return will be provided via email.
- Pack the item(s) in the box and packaging that you received, print the shipping label and secure the label to the box. The box can be dropped off at your nearest postal office.
- A refund or a credit will be issued once the returned item has arrived to the our warehouse. Refunds are typically processed on eligible returns with 1 to 2 business days. Your bank or card issuer typically takes between 2 to 7 days to post it on your account.
We reserve the right, at our sole discretion, to reject any return that does not comply with the foregoing requirements.
What if a product is damaged?
In the unlikely event that a product arrives broken, damaged or the incorrect product was shipped, please inform us within 14 days of delivery in order to receive an exchange.