Safrax Inc Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.safrax.com (the “Site”), or interact with our services, including customer support and order fulfillment.
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser
- IP address
- Time zone
- Cookies installed on your device
- Pages/products viewed
- Referral sources (search engines, ads, links)
- Interaction behavior on the Site
We refer to this as “Device Information.”
Technologies used:
- Cookies
- Log files
- Web beacons, tags, pixels (including Meta/Facebook and Google tracking technologies)
- Analytics tools (e.g., Google Analytics)
When you make a purchase or attempt to purchase:
We collect:
- Name
- Billing address
- Shipping address
- Payment information (processed securely via third-party providers — we do NOT store full card details)
- Email address
- Phone number
- Order history
This is referred to as “Order Information.”
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to:
Order Processing
- Process and fulfill orders
- Arrange shipping and delivery
- Provide invoices and confirmations
Customer Service (Amazon requirement)
- Respond to inquiries
- Provide support before and after purchase
- Resolve disputes, refunds, or delivery issues
Fraud Prevention
- Screen transactions for risk or fraud
- Verify identity when necessary
Marketing & Optimization
- Improve website performance
- Analyze customer behavior
- Run advertising campaigns (Google Ads, Meta Ads, etc.)
3. SHARING YOUR PERSONAL INFORMATION
We share your information only as necessary with trusted third parties:
E-commerce & Payments
- WooCommerce (store platform)
- Payment processors (Stripe, PayPal, WooPayments, Apple Pay, etc.)
Shipping & Fulfillment
- Carriers such as UPS, USPS, DHL eCommerce
- Warehousing and logistics partners
Analytics & Advertising
- Google Analytics
- Meta (Facebook/Instagram Ads)
- Other marketing platforms
We may also disclose your information:
- To comply with laws and regulations
- To respond to legal requests
- To protect our rights, customers, and business
4. TARGETED ADVERTISING
We may use your data to provide relevant ads.
You can opt out here:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads
- Bing: https://advertise.bingads.microsoft.com
Or via:
👉 http://optout.aboutads.info/
5. DATA SECURITY
We implement industry-standard security measures including:
- SSL encryption
- Secure payment gateways
- Restricted access to personal data
Important: Payment information is processed by secure third-party providers. Safrax does not store full credit card details.
6. DATA RETENTION
We retain your information:
- As long as necessary to fulfill orders
- For legal, tax, and accounting requirements
- Until deletion is requested (where applicable)
7. YOUR RIGHTS
Depending on your location (EU, California, etc.), you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to processing
- Request data portability
To exercise your rights:
📧 support@safrax.com
8. INTERNATIONAL DATA TRANSFERS
Your information may be processed in:
- United States
- Canada
- Other countries where our partners operate
By using our Site, you consent to these transfers.
9. DO NOT TRACK
We currently do not respond to “Do Not Track” browser signals.
10. THIRD-PARTY SERVICES DISCLAIMER (IMPORTANT FOR AMAZON)
We are not responsible for the privacy practices of third-party platforms including:
- Amazon
- Payment providers
- Advertising platforms
Users should review their respective privacy policies.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time to reflect:
- Operational changes
- Legal requirements
- Platform compliance updates (including Amazon policies)
12. CONTACT INFORMATION (CRITICAL FOR AMAZON COMPLIANCE)
Safrax Inc
8 The Green
Dover, DE 19901
United States
📧 Email: support@safrax.com
We aim to respond to all customer inquiries within 24–48 hours.